Our legendary van drivers, known as Customer Service Team Members, are empowered to make decisions and process refunds on the doorstep; customers can also request product refunds quickly and easily via our website or our helpful contact centre. Our stores deliver everyday low prices on items including food, snacks, health and beauty aids, cleaning supplies, family apparel, housewares, seasonal items, paper products and much more from America's most-trusted brands and products, along with Dollar General's high-quality private brands. Every Ocado Retail customer feels that we understand and reflect their world, and that we are responsive to their diverse needs. We’re in an exciting period of transformational change at Ocado. Ocado Retail’s head office is located just outside of London in Hatfield, Hertfordshire. Our mission is to wow customers through an incredible combination of unbeatable range, effortless convenience and fair value. Ocado is now valued at £21.7bn, more than Tesco's £21.1bn, despite having only a fraction of the UK grocery market share. Market-leading service in order accuracy, on-time delivery and ease of use. You’ll receive an auto-response from our Talent Acquisition team. This may end up in your junk/spam folder so keep an eye out on those, too. We pride ourselves on thoughtful service features such as colour-coded bags, digital receipts listing fresh items in their use-by order, reminder texts with your driver’s name and van, along with convenient hourly delivery slots complementing award-winning customer service on email, phone and social media. We include additional contract wins in our Base Case to the value of 300p. We’re great at what we do, and we’re not being biased when saying that. We’ll ensure that the content creators and models we use in future advertising are a fair representation of BAME communities. We believe that gives us the highest on-time, in full delivery rates in our sector, by a country mile but, like the unstoppable, customer-focussed people we are, we’re determined to get to 100%. You’ll get a feel for the full Ocado Retail experience by focusing on work that has a real impact on our business. share of the UK online grocery market. Head here to start your job search. We’re based in Hatfield at the following address: The answers you need to some of your most important questions. Where available, we also offer same-day deliveries, including deliveries within one hour in our Zoom delivery area. Our vast range also covers household brands; unique, niche and artisan food producers, and an award-winning range of own brand products, all price matched with comparable products on tesco.com. Browse and shop Prices from Ocado. We don’t just give you the opportunity to work for a great company with truly nice people, fantastic offices, a strong sense of purpose, and a chance for you to grow – we also support you with these fantastic benefits: These are just a few of the benefits Ocado Retail staff get – there are a huge number of fantastic benefits that are always available. As a 50:50 joint venture with M&S, Ocado Retail Limited will continue to transform online grocery shopping for customers in the UK, now as a valued partner. Ocado Retail Ltd is an equal opportunities employer and as such makes every effort to ensure that all potential employers are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or … Apollo Court, We value the remaining solutions business at c.944p, of which Kroger (477p). ... Exclusions are: religious or political causes, and causes we feel are too far removed from our business values. AL10 9EX. Simply type in an item and hit the “Enter” button after each one. Ultimately, the retailer drove 8X more conversions from recommendations while also boosting high-value orders by more than 20%! Employee discounts at Ocado, Fetch.co.uk, Ocado Zoom, & M&S. We’ve been collecting data on the identities, intersectionalities, and differing experiences of all colleagues. Our vast range also covers household brands; unique, niche and artisan food producers, and an award-winning range of own brand products, all price matched with comparable products on tesco.com We’ll explore collaborations and memberships that help us to lead the way in inclusion and diversity for our industry and the wider community. Tesco is worth £21.06bn despite controlling nearly 27% … Ready to bring your best self? Not found a role that’s right for you? Ocado has moved to within 10% of the stock market valuation of Tesco, the UK’s biggest retailer, after a share price surge linked to the online specialist’s … We’re more than happy to cater for any requirements you have. Find your favourite groceries, household essentials, and our Low Price Promise at ocado.com, the online supermarket. Looking for a role at our co-owner, Ocado Group? Finding products with a list is really easy. We have an inclusion community for Black, Asian and Minority Ethnic colleagues (we don’t love the catch-all acronym BAME, but recognise that it is well-understood), alongside other groups including Women, LGBTQ+, Disability, Mental Health and Working Families. It depends on the role; however, you can expect to chat with one of our fantastic Talent Acquisition Partners to learn more about you, your experience and desire to work at Ocado Retail; a face-to-face interview with a team of hiring managers; and potentially complete tests or activities if the role requires it. We developed the first grocery shopping app – our award-winning iPhone app – in 2010, and we continue to develop our mobile and tablet experience. As of 30th July 2020, our team is 15% BAME – 4% Black, and 11% from Asian or ethnic minority backgrounds, this mirrors the UK population. Ocado Retail is an exciting joint venture between Marks & Spencer Group and Ocado Group. Hatfield Business Park, We give our graduates autonomy and responsibility from the start so that you’re rewarded for being a self-starter. If you continue to use this site we will assume that you are happy with it. We're seeing significant developments in our Solutions business, while our Retail business continues to grow as part of a new joint venture with M&S. Ocado is the world’s largest dedicated online supermarket. We offer our customers a wider range of delivery options than our competitors, with one-hour delivery slots from 5.30am through to midnight every day of the week including next-day. Best get applying. We’ve reviewed the language we use in our supplier application forms, to ensure every potential supplier feels equally supported and fairly treated. How long will it take to get a response once I’ve applied for a role? We're also continuing to invest in and advance the Ocado Smart Platform (OSP). We aim to ‘bring our best self’ as a company where everyone, from any background, can succeed and enjoy what they do. Extensive range and fresher products. We’re a unique, diverse bunch of individuals who turn up ready to give our best each day, and excited to be part of Ocado Retail’s journey. We have a startlingly reliable service where 99% of our items are delivered exactly as ordered, and 95% arrive on time or early. in 2019 sales, up 10% on 2018. We celebrate diversity and inclusion in all its forms, and we’re very proud to report that, as well as a female CEO, our mighty leadership team is 70% female, which is reflective of our customer base. If you are looking to join a fast paced, dynamic and innovative company then this is the scheme for you. The full review will be complete by the end of 2020, but we’re already taking some early steps, such as delisting certain products, which uses a racial stereotype in its packaging and marketing. 14%. We value the Retail business at c.508p. These groups feed into our Leadership Team to ensure diverse views are represented and considered by our most senior stakeholders. £1.7B. Ocado Retail Ltd are opening their doors and welcoming you to apply for our 2021 Graduate Scheme Ocado Retail has been growing rapidly and through this we are able to give real responsibility and autonomy to our graduates. Our customer base is truly diverse and we aim to create the same within our workforce. We’re looking for commercially-minded, smart thinkers with extraordinary drive, passion, curiosity and guts to join our market-leading business. Of course – provided you’re qualified for each role. Our Inclusion & Diversity action plan matches our ambitions. All donations will be made to organisations, not individuals. How Ocado captures value. Find out more about the Ocado Retail mission and customer proposition. Competitive prices and low delivery fees. Will you give me feedback if my application is unsuccessful? Combined with our ethnicity data, we believe this makes us the most inclusive and diverse grocery business in the UK. warehouse) and within walking distance of local shops, restaurants and The Galleria shopping centre. Approximately half our sales are fresh goods, and at 0.8%, our waste figures are significantly below the industry average. Browse and shop Value Delivered from Ocado. Choice also sets our Ocado Zoom service apart from its competitors, with an enormous range of over 10,000 products – far larger than you’d find in corner shops and convenience stores. We provide price reassurance to customers through our Low Price Promise. We’re only able to accept applications from candidates that have the right to work in the UK. Find your favourite groceries, household essentials, and our Low Price Promise at ocado.com, the online supermarket. And M&S’s chairman, retail veteran Archie Norman, may be able to unlock more value from the Ocado partnership in the future. We have also developed an Amazon Echo Skill which allows customers to add items to an order, search for alternatives, find great deals, and much more, all hands-free. We’re not in the offices at Trident Place, Titan Court or Aquarius House – those are part of Ocado Group. Please let our Talent Acquisition team know what these are prior to your interview to ensure you’re effectively supported. We provide a shopping solution that fits seamlessly into our customers’ busy lifestyles to help make modern living easier. We love making shopping easier, quicker and smarter than ever before. These three core values are the recipe for Ocado Retail's success: - Always be curious - Bring your best self - Challenge what’s possible Find out more about our values: ocadoretail.com/our-mission/ With its strong value proposition Ocado is attracting increasing numbers of customers willing to hand over to Ocado both the retail margins on its products as well as delivery fees ranging from free to £5.99 ($9.24) depending on the value of the order and the time and day of the delivery. We were built to WOW CUSTOMERS through an incredible combination of unbeatable range, effortless convenience and fair value. It is responsible for ocado.com and our two other retail brands: Fetch, our online pet store, and Ocado Zoom, our new one-hour grocery service. Yes, we use Agenda Screening Services to complete pre-employment checks. Every customer’s trolley is price-matched with comparable products at tesco.com and if a customer’s shop would have cost less at tesco.com, we provide them with a voucher for more than the difference. They won’t stop telling everyone how great our service is – because it is great. Bold, gutsy, energetic, driven… sound like you? Hatfield, Analysts said a rise … Ocado Retail Ltd is a joint venture between Marks & Spencer Group and Ocado Group. Ocado.com alone offers over 40,000 products – far more than even a large, out-of-town supermarket. Every Ocado Retail colleague feels like they truly belong at Ocado Retail and that they can wholeheartedly bring their best selves to work. We make grocery shopping liberating: quicker, simpler, more personal and more convenient. Ocado Retail is a market-leading joint venture between Marks & Spencer Group and Ocado Group. We use cookies to ensure that we give you the best experience on our website. We’re passionate about creating an inclusive workplace that promotes and values diversity. Great, then you’re exactly who we want in one of our graduate schemes. I’m the General Counsel and Chief People Officer at Ocado Retail with responsibility for our Legal, People and Sustainability functions. We’ll include diversity questions as part of our supplier application process from August 2020, to help us to monitor the diversity of our supplier base. We are Ocado, the UK’s only dedicated online supermarket. We’re an equal opportunities employer and make every effort to ensure all potential and existing employees, along with suppliers and customers, are treated fairly and equally. We offer a shuttle service for those commuting into Hatfield station, and also for staff travelling from Hemel Hempstead and St Albans. We founded Ocado in 2000 with one clear aim in mind: to change the way the world shops. I require sponsorship to work in the UK – can you sponsor me? Browse and shop Wellbeing from Ocado. Our three core values are the recipe for Ocado Retail’s success: The more we ask “what if?” and “why?” the more we will understand our customers better than anyone else. Our three core values are the recipe for Ocado Retail’s success: Always be curious The more we ask “what if?” and “why?” the more we will understand our customers better than anyone else. What is the Ocado Retail interview process like? Ocado Retail Customer Segment. We want you to have a great interview experience – our Talent Acquisition team will guide you through each step so you’re as prepared as possible. Ocado has multiple offices, where should I go for my interview. We aim to get back to you as soon as possible – please allow up to two weeks for an initial response. Ocado Group is looking for graduates from all disciplines and backgrounds to join our fast-growing, dynamic, and innovative company. 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